You may request a return or exchange for eligible products such as ready-made clothing, apparel, fabrics, artificial jewelry, shoes, slippers, decorative items, bags, curtains, bedsheets, blankets, and eligible cosmetics, subject to the Return Policy.
How many days do I have to request a return?
You must request a return or exchange within 7 days of delivery.
Can I return a product if I simply change my mind?
Yes, selected products may be eligible for our 7-Day Money-Back Assurance. The product must be unused, unopened where applicable, undamaged, and in resale-ready condition with its original tags and packaging.
Can I return clothing after wearing it?
No. Clothing must be unused, unworn, unwashed, and have its original tags and labels attached.
Can I exchange clothing or shoes for a different size?
Yes, size exchange may be available for eligible clothing, shoes, slippers, and other wearable products, provided the product is unused, unworn, and returned with its original tags and packaging. Exchanges are subject to stock availability.
Can I return shoes or slippers after trying them outside?
No. Shoes and slippers showing signs of outdoor use, dirt, wear, or sole marks are generally not eligible for return.
Can I return cosmetics?
Opened or used cosmetics are generally not eligible for return due to hygiene and safety considerations.
If you receive the wrong cosmetic product, a damaged product, or a confirmed defective product, please contact us within 7 days of delivery.
Can I return artificial jewelry?
Yes, if the jewelry is unused and returned in its original condition and packaging. Damage caused by use, water, chemicals, or mishandling after delivery is not covered.
What condition must a returned product be in?
The product must be unused, undamaged, clean, and resale-ready. Original tags, labels, packaging, accessories, and complimentary items must be included.
Who pays for return shipping?
For change-of-mind, incorrect ordering, incorrect size selection, or other customer-related returns, the customer normally pays the return shipping cost.
If the return is caused by a confirmed error or defect attributable to Golden Label Asmita, applicable return shipping costs may be covered by us.
What if I receive the wrong product?
Please contact us within 7 days of delivery with your order details and clear photos/videos. After verification, we may offer a replacement, exchange, or refund.
What if my product arrives damaged?
Please report the damage within 7 days of delivery and provide photographs or videos of the product, package, and shipping label. We will review the claim and provide an appropriate resolution.
Can my return request be rejected?
Yes. A return may be declined if the product has been used, worn, washed, altered, damaged, has missing tags or accessories, or is otherwise not in resale-ready condition.
How do I request a return?
Contact Golden Label Asmita Customer Support with your order number, reason for return, and relevant photos or videos. Once approved, we will provide the return instructions.
Is every product automatically eligible for return?
No. Return eligibility may vary depending on the product category and its condition. Please check the applicable Return Policy before sending a product back.
When can I receive a refund?
A refund may be available when you receive a confirmed wrong, damaged, or defective product, when an order cannot be fulfilled, or when an eligible return qualifies for a refund under our Refund Policy.
Will I receive a refund if I change my mind?
For selected products covered by the 7-Day Money-Back Assurance, you may receive a refund if the product is unused, unopened where applicable, undamaged, and meets all return requirements.
How long does a refund take?
Once approved, refunds are generally processed within 2–3 business days.
The time for the money to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
Where will my refund be sent?
Refunds are generally issued to the original payment method used for the purchase.
Are shipping charges refundable?
Original shipping and handling charges are generally non-refundable.
However, applicable shipping charges may be refunded when the issue is caused by an error attributable to Golden Label Asmita.
Who pays for return shipping when I request a refund?
For customer-related returns, such as change of mind or incorrect ordering, the customer normally pays the return shipping cost.
Where the return is caused by our confirmed error or a defective/damaged product, applicable return shipping costs may be covered by Golden Label Asmita.
Can I get a refund instead of an exchange?
Where a refund is permitted under the applicable policy, a refund may be offered. For some product categories, the available remedy may be limited to replacement or exchange.
What if the product I ordered is unavailable?
If we cannot fulfill your order because the product is unavailable, we may offer an alternative product or a refund for the affected order/product.
Will I be charged a restocking fee?
No. Golden Label Asmita does not charge a restocking fee for approved returns.
Can I get a refund for opened cosmetics?
Generally, no. Opened or used cosmetics are not eligible for a refund due to hygiene and safety considerations, except where there is a confirmed defect, damage, or fulfillment error.
What information do I need to provide for a refund request?
You may be asked for your order number, proof of purchase, photographs/videos of the product, and details explaining the reason for the refund request.
Can Golden Label Asmita refuse a refund?
Yes. A refund may be declined if the product does not meet the applicable return conditions or if the claim is outside the applicable time period.
Does every product come with a warranty?
No. Warranty coverage depends on the product category and whether a warranty or quality guarantee is specifically offered by Golden Label Asmita or the applicable manufacturer/brand.
What is the standard warranty period?
Unless otherwise stated on the product page, invoice, warranty card, or packaging, the standard warranty/quality guarantee period is 180 days from the date of delivery for eligible products.
What does the warranty cover?
The warranty primarily covers manufacturing defects and qualifying quality issues arising under normal and intended use.
What is not covered by the warranty?
The warranty generally does not cover:
• Accidental damage
• Misuse
• Improper handling or storage
• Normal wear and tear
• Unauthorized repairs or modifications
• Damage caused by water or chemicals
• Fading caused by sunlight or environmental conditions
• Damage caused after delivery through customer use
• Failure to follow product-care instructions
Are normal signs of wear considered a defect?
No. Normal wear and tear, fading, minor color variations, and damage caused by ordinary use are generally not considered manufacturing defects.
Are clothing and footwear covered by warranty?
Only where warranty coverage is specifically offered. Normal wear, washing-related damage, stains, fading, or damage caused by use are not considered manufacturing defects.
Are cosmetics covered by warranty?
Opened or used cosmetics are generally not covered unless the issue is a confirmed manufacturing defect or an incorrect/damaged product was supplied.
How quickly should I report a defect?
Quality-related issues should preferably be reported within 7 days of delivery, even where a longer warranty period applies.
Early reporting allows us to investigate and resolve the issue more efficiently.
What evidence is required for a warranty claim?
You may need to provide:
• Order ID
• Proof of purchase
• Clear photos of the product
• Photos/videos showing the defect
• Shipping label/package photos
• Other information reasonably required for verification
Do I need to send the defective product back?
If physical inspection is necessary, we may ask you to return the product. We will provide instructions after reviewing your claim.
What resolution will I receive for an approved warranty claim?
Depending on the circumstances, we may provide a replacement, exchange, component replacement, partial refund, full refund, or another appropriate remedy.
Can I get more than one replacement?
Normally, only one replacement is provided per order for the same issue, subject to the applicable policy.
What happens if the replacement product is unavailable?
We may offer an alternative product, partial refund, full refund, or another appropriate solution.
Can a warranty claim be rejected?
Yes. Claims may be rejected where the problem results from misuse, accidental damage, normal wear, unauthorized modification, improper care, or other circumstances excluded from warranty coverage.
Is the warranty transferable?
The warranty generally applies to the original purchaser and is not transferable unless otherwise stated or required by applicable law.
Do you deliver throughout Nepal?
Yes. Golden Label Asmita offers delivery throughout Nepal, subject to courier service availability in the destination area.
How long does delivery take?
Estimated delivery times are:
• Kathmandu Valley: 1–2 business days
• Outside Kathmandu Valley – Major Cities: 2–5 business days
• Remote areas: Additional time may be required depending on location and courier availability.
Are delivery times guaranteed?
No. Delivery times are estimates and may vary due to circumstances such as weather, public holidays, strikes, road conditions, courier availability, government restrictions, high order volumes, or other circumstances beyond our reasonable control.
When does the delivery period start?
The estimated delivery period begins after your order has been successfully confirmed and processed for shipment.
How much does shipping cost?
Shipping charges may depend on your order value, package size/weight, delivery location, and courier service. Applicable charges will be communicated or displayed before order confirmation/payment.
Do you offer free shipping?
Free shipping may be offered on selected orders or promotions. Where available, the specific terms and conditions of the offer will apply.
What happens if I provide the wrong address?
Customers are responsible for providing accurate and complete delivery information.
Delays, failed delivery, additional courier charges, or return costs caused by an incorrect or incomplete address may be the customer's responsibility.
Can I change my delivery address after placing an order?
Please contact Golden Label Asmita as soon as possible. We will try to update the address before dispatch, but changes may not be possible after the shipment has been handed over to the courier.
What happens if I am not available when the courier arrives?
The courier may make another delivery attempt depending on its procedures. You may need to coordinate directly with the courier.
Additional charges may apply if delivery fails because the customer is unavailable or does not respond to the courier.
What should I do if my package looks damaged?
If possible, take photos/videos of the package before opening it and inform the delivery personnel. Then contact Golden Label Asmita Customer Support as soon as possible.
What if my order is returned to you?
An order may be returned because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or failure to coordinate with the courier.
Additional charges may apply for re-delivery.
What if my order is delayed?
Contact Customer Support with your order number. We will make reasonable efforts to check the shipment status and coordinate with the courier where necessary.
What if I receive the wrong or damaged product?
Please report the issue within 7 days of delivery. The applicable Return and Refund Policy will then apply.
Who is responsible for shipping during delivery?
Golden Label Asmita will take reasonable steps to package and dispatch orders properly. Issues arising during transportation will be handled in accordance with the applicable courier terms, our policies, and applicable laws.
What personal information does Golden Label Asmita collect?
Depending on how you use our website, we may collect information such as your name, phone number, email address, delivery address, order information, transaction details, and information you voluntarily provide through customer service or support requests.
Why do you need my personal information?
We use your information primarily to:
• Process orders
• Arrange delivery
• Process payments
• Provide customer support
• Handle returns, refunds, and warranty claims
• Send order and delivery updates
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with applicable legal requirements
Do you sell my personal information?
No. Golden Label Asmita does not sell, rent, or trade customers' personal information to third parties.
Do you share my information with delivery companies?
Yes, where necessary. We may share relevant information, such as your name, phone number, and delivery address, with logistics or courier partners so they can deliver your order.
Do you share my information with payment providers?
Where applicable, relevant information may be processed or shared with payment service providers to complete transactions securely.
Do you use cookies?
Yes. Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better shopping experience.
Can I disable cookies?
Yes. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
How do you protect my information?
We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system can guarantee absolute security.
Can I request access to my personal information?
Subject to applicable law, you may request access to personal information held by Golden Label Asmita.
Can I ask you to correct my information?
Yes. If you believe that your personal information is inaccurate or outdated, you may contact us and request a correction.
Can I ask you to delete my information?
You may request deletion where legally permissible. However, certain information may need to be retained for legal, accounting, transaction, dispute-resolution, or legitimate business purposes.
Can I stop receiving promotional messages?
Yes. You may request to opt out of promotional or marketing communications.
However, you may still receive essential messages relating to your orders, payments, deliveries, returns, refunds, warranties, security, or important policy changes.
How long do you keep my information?
We retain personal information for as long as reasonably necessary for business, transaction, customer service, legal, accounting, security, and regulatory purposes.
Do you control third-party websites linked from your website?
No. Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies before providing personal information.
How can I raise a privacy concern?
You can contact Golden Label Asmita Customer Support with your concern, request, or complaint regarding the handling of your personal information.
Can the Privacy Policy change?
Yes. We may update our Privacy Policy from time to time due to changes in our business practices, website features, or applicable laws.
The updated policy will be published on our website with a revised Last Updated date.
