Return Policy

At Golden Label Asmita, we are committed to providing quality products and a smooth shopping experience.

This Return Policy explains when and how customers can return or exchange eligible products.

1. Products Covered

This Return Policy applies to:

• Ready-made modern clothing and apparel

• Fabrics and ready-to-wear garments

• Artificial jewelry

• Shoes and slippers

• Decorative and home décor items

• Bags and fashion accessories

• Curtains

• Bedsheets and bedding products

• Blankets

• Cosmetics and beauty products

2. Return and Exchange Period

Customers may request a return or exchange within 7 days of delivery, subject to the eligibility conditions below.

3. Return Eligibility

Returned products must:

• Be unused, unworn, and unwashed.

• Be in their original condition.

• Have all original tags, labels, stickers, and packaging intact.

• Be free from stains, odors, tears, scratches, or other damage.

• Include all accessories, complimentary items, and bundled components.

• Be in resale-ready condition.

Clothing and Apparel

Clothing must be unused, unworn, unwashed, and returned with the original tags attached.

Shoes and Slippers

Shoes and slippers must not have been worn outdoors or show signs of use, dirt, or sole marks.

Artificial Jewelry

Jewelry must be returned unused and undamaged. Damage caused by improper use, water, chemicals, or mishandling after delivery is not eligible for return.

Curtains, Bedsheets, and Blankets

These products must be unused and unwashed, with their original packaging and labels intact.

Bags and Decorative Items

These products must be unused and free from damage or signs of use.

Cosmetics

For hygiene and safety reasons, opened or used cosmetics are generally not eligible for return. Cosmetic products must be unopened, unused, and sealed unless the return is due to a confirmed defect or fulfillment error.

4. Size and Exchange Policy

For clothing, shoes, slippers, and other wearable products, customers may request a size exchange if:

• The product is unused and unworn.

• Original tags and labels remain attached.

• Original packaging is intact.

• The requested replacement size is available.

Size exchanges are subject to stock availability.

Return or additional delivery charges for customer-requested size exchanges may be borne by the customer.

5. Wrong, Damaged, or Defective Products

Customers should inspect their order immediately after delivery.

If a customer receives:

• A wrong product;

• A wrong size or color due to a fulfillment error;

• A damaged product;

• A defective product; or

• A product different from what was ordered,

the issue must be reported within 7 days of delivery.

Customers may be required to provide clear photographs and/or videos of the product, packaging, and shipping label.

If the issue is verified as an error or defect attributable to Golden Label Asmita, an appropriate solution may include replacement, exchange, or refund.

6. 7-Day Money-Back Assurance

Selected products may qualify for a 7-Day Money-Back Assurance, including returns due to change of mind or incorrect ordering.

To qualify:

• The product must be unused and unopened.

• Tags and labels must remain intact.

• Original packaging must be complete.

• The product must be free from damage, stains, odors, or signs of use.

• Return shipping costs will normally be borne by the customer.

This assurance does not generally apply to opened or used cosmetics and other hygiene-sensitive products.

7. Items Not Eligible for Return

A return may be declined if:

• The 7-day return period has expired.

• The product has been used, worn, washed, or altered.

• Tags or labels have been removed.

• The product has stains, odors, tears, or other damage.

• Original packaging is missing or significantly damaged.

• Accessories or complimentary items are missing.

• The product has been damaged due to misuse or improper handling.

• A cosmetic product has been opened or used.

• The product is not in resale-ready condition.

8. Return Shipping Charges

For returns caused by change of mind, incorrect ordering, incorrect size selection, or other customer-related reasons, the customer will normally be responsible for return shipping costs.

If the return is caused by a wrong product, confirmed defect, delivery damage, or an error by Golden Label Asmita, applicable return shipping costs may be covered by Golden Label Asmita.

9. How to Request a Return

To initiate a return or exchange, customers should contact the Golden Label Asmita customer service team with:

• Order number/order reference

• Proof of purchase

• Reason for return

• Clear product photographs

• Video evidence, where necessary

• Photographs of the package and shipping label, where applicable

After reviewing the request, Golden Label Asmita will provide further return instructions.

Note: This Return Policy is subject to applicable laws and consumer protection regulations.