FREE SHIPPING on orders above Rs. 5000
Start typing to see products. Press Enter to search, Esc to close.
At Golden Label Asmita, we aim to provide reliable and convenient delivery services to our customers across Nepal. This Shipping Policy explains our delivery areas, estimated delivery timelines, shipping charges, order processing, and other important delivery information.
Golden Label Asmita offers delivery services throughout Nepal, subject to courier availability and serviceability in the destination area.
Some remote or restricted locations may have limited delivery availability or may require additional delivery time.
Estimated delivery timelines are provided for general guidance and begin from the date of successful order confirmation.
Estimated delivery: 1–2 business days
Estimated delivery: 2–5 business days
Delivery to remote or less accessible locations may require additional time depending on courier service availability and local conditions.
Delivery timelines are estimates only and are not guaranteed.
Delivery may take longer than the estimated timeframe due to circumstances including, but not limited to:
Order verification or payment confirmation
Courier availability
High order volumes
Weather conditions
Public holidays
Strikes or transportation disruptions
Road conditions or natural events
Government restrictions or regulations
Remote or difficult-to-access delivery locations
Other circumstances beyond the reasonable control of Golden Label Asmita
Delays resulting from such circumstances will not be considered a failure to fulfill the order where Golden Label Asmita has taken reasonable steps to process and dispatch the order.
Shipping charges may vary depending on:
Order value
Package size and weight
Delivery location
Courier service
Other applicable delivery factors
The applicable shipping charge, if any, will be communicated or displayed to the customer before order confirmation or payment.
Where free shipping is offered, the applicable terms and conditions of the offer will apply.
Orders will be processed after successful order confirmation and, where applicable, successful payment verification.
Golden Label Asmita will make reasonable efforts to process and dispatch orders as quickly as possible.
Customers may be contacted for order verification if additional information is required.
Estimated delivery time begins after the order has been successfully confirmed and processed for shipment.
The courier partner may make one or more delivery attempts depending on its delivery procedures.
Customers are responsible for being available at the provided delivery address or coordinating with the courier when contacted.
If delivery cannot be completed because the customer is unavailable, refuses to receive the order, provides an incorrect address, or fails to respond to the courier, additional delivery arrangements or charges may apply.
Customers are responsible for providing accurate and complete delivery information, including:
Full name
Contact number
Complete delivery address
Area/locality
Landmark, where necessary
Golden Label Asmita will not be responsible for delays, failed delivery, additional courier charges, or return costs resulting from incorrect or incomplete information provided by the customer.
Customers should contact Golden Label Asmita as soon as possible if they need to correct their delivery information after placing an order.
Customers are encouraged to inspect the package at the time of delivery.
If the package appears visibly damaged, opened, or tampered with, customers should, where possible:
Inform the delivery personnel immediately.
Take photographs or videos of the package.
Contact Golden Label Asmita customer support as soon as possible.
For damaged or incorrect products, the applicable Return Policy and Refund Policy will apply.
Delivery is considered completed when the order is handed over to the customer or an authorized person at the provided delivery address, subject to applicable law and courier procedures.
Customers should ensure that the delivery information provided at checkout is accurate and that someone is available to receive the package.
Golden Label Asmita will take reasonable steps to ensure that orders are properly packaged and handed over to the designated courier partner.
Responsibility for loss or damage during transportation will be handled in accordance with the applicable courier terms, our Return and Refund Policy, and applicable laws of Nepal.
Nothing in this policy is intended to limit any rights or protections available to customers under applicable law.
If an order is returned to Golden Label Asmita because of an incorrect address, repeated failed delivery attempts, refusal to accept the order, or the customer's failure to coordinate with the courier, additional shipping charges may apply for re-delivery.
Refunds for undelivered or returned shipments will be handled in accordance with the applicable Refund Policy.
For shipping-related questions, delivery updates, address corrections, or assistance with a delayed shipment, customers should contact the Golden Label Asmita Customer Support Team with their order number and registered contact details.
Golden Label Asmita will make reasonable efforts to assist customers and coordinate with the applicable courier partner where necessary.
Note: This Shipping Policy is subject to applicable laws and consumer protection regulations of Nepal.
At Golden Label Asmita, we are committed to providing quality products and a reliable shopping experience. This Warranty Policy explains the scope of warranty coverage, exclusions, claim procedures, and available remedies for eligible products.
This policy applies to products where a warranty or quality guarantee is specifically offered by Golden Label Asmita or the applicable manufacturer/brand.
Subject to inspection and verification, eligible warranty claims may be resolved through one of the following options:
Replacement or exchange of the product
Replacement of a defective component or accessory
Resending of missing or incomplete items
Partial refund
Full refund
Return and refund
Another appropriate remedy depending on the nature of the issue
The final resolution will be determined based on the nature of the defect, product category, applicable manufacturer warranty, and Golden Label Asmita's Return and Refund Policy.
Unless a different warranty period is specifically stated on the product page, invoice, warranty card, or product packaging:
Warranty/Quality Guarantee Period: 180 days from the date of delivery
The warranty primarily covers manufacturing defects and quality issues that arise under normal and intended use.
The warranty does not automatically apply to every product. Certain categories, particularly cosmetics, artificial jewelry, fashion accessories, and decorative products, may have limited or no warranty coverage due to their nature.
Where warranty coverage applies, it may cover:
Manufacturing defects
Defects present at the time of delivery
Product failure resulting from a manufacturing or material defect
Missing or defective components where the issue is attributable to Golden Label Asmita or the manufacturer
Incorrect products supplied due to a fulfillment error
All claims are subject to verification.
The warranty does not cover damage or defects resulting from:
Accidental damage
Misuse or improper use
Improper handling or storage
Normal wear and tear
Washing, ironing, or cleaning contrary to product-care instructions
Stains, discoloration, or damage caused by improper use
Damage caused by water, chemicals, cosmetics, perfumes, or other substances
Damage caused by pets, children, or external factors
Unauthorized alterations, modifications, repairs, or servicing
Physical damage occurring after delivery due to customer handling
Fading or deterioration caused by prolonged exposure to sunlight, moisture, heat, or environmental conditions
Damage caused by failure to follow care or usage instructions
Products that have been tampered with or substantially altered after delivery
For clothing, footwear, bags, artificial jewelry, curtains, bedding, blankets, and decorative products, ordinary wear, fading, minor variations in color, and damage caused by use are not considered manufacturing defects.
Due to hygiene and safety considerations, opened or used cosmetics are generally not eligible for warranty claims unless there is a confirmed manufacturing defect or the product was incorrectly supplied.
Customers should report any suspected defect within 7 days of delivery and provide clear photographs or videos for verification.
If a customer believes that a product has a manufacturing defect, the issue should be reported to Golden Label Asmita as soon as possible and preferably within 7 days of delivery, in accordance with the Return Policy.
To initiate a warranty claim, customers may be required to provide:
Order ID/order reference
Sales invoice or proof of purchase
Clear photographs showing the product
Clear photographs or videos showing the alleged defect
Photograph of the shipping label/package
Any other information reasonably required to assess the claim
For clothing, footwear, bags, and other products where the defect can be visually assessed, clear photographs should show the affected area and the overall condition of the product.
Once a warranty claim is received:
Golden Label Asmita will review the submitted information.
Additional photographs, videos, or information may be requested.
Where necessary, the product may need to be returned for physical inspection.
The claim will be assessed to determine whether the issue is a manufacturing defect or damage resulting from use or handling.
If the claim is approved, Golden Label Asmita will provide an appropriate resolution.
The resolution may include:
Replacement or exchange
Replacement of a defective component
Resending of missing items
Partial refund
Full refund
Return and refund
Another appropriate remedy
Where a replacement is approved, the replacement will be subject to product availability.
Only one replacement will normally be provided per order for the same issue, unless otherwise determined by Golden Label Asmita based on the circumstances.
If the replacement product is unavailable, Golden Label Asmita may offer an alternative product, partial refund, full refund, or another appropriate solution.
Customers are strongly advised to inspect their package immediately upon delivery.
Claims relating to:
Missing products
Missing accessories
Incorrect products
Incorrect size or color due to a fulfillment error
Incomplete packages
should be reported within 7 days of delivery.
Customers may be required to provide:
Order ID and proof of purchase
Clear photographs of the package
Photographs of all items received
Photo or video evidence of the issue
Package/shipping label photographs
Package weight, where available
If the issue is confirmed to be caused by a seller or logistics error, Golden Label Asmita may, depending on the circumstances:
Resend the missing item or accessory
Replace the product
Provide a partial refund
Provide a full refund where appropriate
Where a warranty claim is confirmed to be caused by a manufacturing defect or an error attributable to Golden Label Asmita, applicable return or replacement shipping costs may be covered by Golden Label Asmita.
For issues caused by misuse, improper handling, accidental damage, normal wear and tear, or other customer-related circumstances, the customer may be responsible for applicable shipping costs.
Warranty claims are closely connected with Golden Label Asmita's Return and Refund Policy.
Accordingly:
Quality-related issues should be reported within the applicable reporting period.
Returns, refunds, exchanges, and replacements are subject to the applicable Return and Refund Policy.
Shipping cost responsibility follows the applicable Return and Refund Policy.
Products that have been used, damaged, altered, tampered with, or returned incomplete may not qualify for a warranty remedy.
Warranty coverage does not override the applicable return eligibility requirements.
A warranty claim may be rejected if:
The issue is caused by normal use or wear and tear.
The product has been misused or improperly handled.
The product has been washed, cleaned, altered, or modified contrary to care instructions.
The product has been damaged after delivery.
The product has been repaired or modified without authorization.
Required evidence cannot reasonably establish a manufacturing defect.
The claim falls outside the applicable warranty period.
The product is otherwise excluded from warranty coverage.
This Warranty Policy is intended to operate in accordance with applicable laws and consumer protection regulations of Nepal, including the Consumer Protection Act, 2075, where applicable.
This warranty:
Is limited to manufacturing defects and other issues expressly covered under this policy.
Does not guarantee uninterrupted or completely error-free use of any product.
Does not cover indirect, incidental, or consequential losses arising from the use or inability to use a product, to the extent permitted by applicable law.
Is subject to reasonable inspection and verification by Golden Label Asmita.
Applies only to the original purchaser and is not transferable, unless otherwise required by applicable law or expressly stated by Golden Label Asmita.
Where there is any conflict between this Warranty Policy and the applicable Return and Refund Policy, the terms of the Return and Refund Policy will prevail to the extent permitted by applicable law.
To submit a warranty claim, customers should contact Golden Label Asmita Customer Support with their order reference, proof of purchase, and relevant photographs or videos.
Golden Label Asmita will review the claim and provide further instructions regarding inspection, return, replacement, or refund where applicable.
Golden Label Asmita
Email: [email protected]
Phone: +977-9813154386
© 2026 Golden Label Asmita — All rights reserved.