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At Golden Label Asmita, we aim to ensure that every customer receives the correct product in satisfactory condition.
This Refund Policy explains the circumstances in which a customer may be eligible for a refund and how approved refunds are processed.
A refund may be considered in the following circumstances:
The wrong product was delivered and the error is confirmed.
The product was damaged during delivery.
A manufacturing defect is confirmed.
The ordered product is unavailable and cannot be fulfilled.
A fulfillment error by Golden Label Asmita prevents the order from being completed.
A return is approved under an applicable 7-Day Money-Back Assurance.
Another refund is specifically approved by Golden Label Asmita following review of the customer's claim.
Refund eligibility is subject to verification and the applicable Return Policy.
Customers must report damaged, defective, or incorrect products within 7 days of delivery.
The customer may be required to submit:
Order number/order reference
Proof of purchase
Clear photographs of the product
Video evidence, where applicable
Photographs of the packaging and shipping label
After verification, Golden Label Asmita may provide a refund, replacement, exchange, or another appropriate resolution depending on the nature of the issue.
For products covered by the 7-Day Money-Back Assurance, customers may be eligible for a refund due to reasons such as change of mind or incorrect ordering, provided that:
The product is unused and unopened.
The product is in resale-ready condition.
Original tags and labels are intact.
Original packaging is complete and undamaged.
No signs of use, stains, odors, or damage are present.
Return shipping costs will normally be borne by the customer.
For hygiene and safety reasons, opened or used cosmetics are generally not eligible for a refund.
A refund may be considered if the customer receives:
The wrong product;
A product damaged upon delivery; or
A product with a confirmed manufacturing defect.
The issue must be reported within 7 days of delivery, along with the required evidence.
Once a refund has been approved, Golden Label Asmita will generally process the refund within 2–3 business days.
The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, payment gateway, or other payment service provider.
Original shipping and handling charges are generally non-refundable.
However, where the refund is caused by an incorrect product, confirmed defect, delivery damage, or another error attributable to Golden Label Asmita, applicable shipping charges may also be refunded.
For customer-related returns, such as change of mind, incorrect ordering, or incorrect size selection, shipping and return costs will normally be the customer's responsibility.
Golden Label Asmita does not charge a restocking fee for approved returns.
Approved refunds will generally be issued to the original payment method used for the purchase.
Where the original payment method cannot receive the refund, Golden Label Asmita may contact the customer to arrange an appropriate alternative refund method.
If Golden Label Asmita is unable to fulfill an order because the ordered product is unavailable, the customer may be offered a suitable alternative or a refund for the affected product/order, as applicable.
To request a refund, customers should contact the Golden Label Asmita customer service team with their order reference and relevant supporting information.
All refund requests are subject to verification and the terms of this Refund Policy and the applicable Return Policy.
Note: This Refund Policy is subject to applicable laws and consumer protection regulations.
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